Lead Clinical Pharmacy Technician
The Clinical Pharmacy Technician supervises a team of pharmacist(s), technician(s) and other support staff in administering and completing clinical services. Supports the pharmacy team by performing both traditional dispensing duties and expanded clinical responsibilities that enhance patient care. This role focuses on patient engagement, medication management, and collaboration with pharmacists to improve health outcomes in all settings including but not limited to community, long-term care and specialty services. Seeking candidates interested in expanding professional role beyond dispensing into patient-centered care and clinical service delivery.
MAJOR RESPONSIBILITIES:
· Team Leadership
o Provides a pharmacy atmosphere and excellent customer service to develop and maintain patient and employee loyalty.
o Welcomes partnership of management to leverage tools, reports, and processes to exceed sales goals.
o Leads team to meet and exceed financial goals including payroll, sales, and clinical service expectations.
o Leads team by modeling, coaching, and maintaining high standards in patient service.
o Leverages Regional Support Pharmacy Manager, Regional Support Pharmacist, and Senior Regional Support Pharmacist for personal and team development.
o Organizes and directs workflow.
o Provides professional services to customers by presenting a positive image of the pharmacy and store while leading by example.
o Manages pharmacy according to state, federal and company regulations to ensure compliance.
o Maintains clean, neat, and well-organized pharmacy.
o Develops and follows up on long term care (LTC) business through immediate communication and attention to the needs of the nursing homes, group homes and assisted living residences.
o Fosters development of the pharmacy business.
o Supports cross-functional teams by modeling, coaching, and maintaining high standards in patient service.
- Clinical Services
- Assist pharmacists in the delivery of clinical services, including but not limited to:
- Medication Therapy Management (MTM)
- Comprehensive Medication Management (CMM)
- Comprehensive Medication Reviews (CMRs) and Targeted Medication Reviews (TMRs)
- Immunization support and documentation
- Point-of-care testing (e.g., A1c, lood glucose, cholesterol, flu, strep
- Remote patient monitoring
- Chronic disease management initiatives
· Perform administrative tasks related to clinical services, including scheduling, billing, and maintaining compliance with regulatory requirements.
· Conduct patient outreach for medication synchronization, adherence programs, and clinical follow-up.
· Gather and document patient health information to support clinical decision-making.
· Work collaboratively with clinical teams to accomplish clinical services in an efficient manner for patient and team
· Assist patients in connecting with community resources
· Assist with other clinical duties such as prior authorizations, patient messages, benefits investigations, etc.
· Educate patients on proper medication use, adherence strategies, and self-care practices within scope of practice.
· Serve as a patient advocate and ensure appropriate, reliable and consistent patient care is provided by clinical team
· Coordinate with providers, nurses, and other healthcare professionals as part of the care team.
· Actively contribute to quality improvement initiatives and performance metrics related to patient care and clinical services.
· Address open quality gaps with patients and work collaboratively with patient towards closure of those gaps
· Strong communication skills with ability to engage and build rapport with patients and healthcare providers.
· Detail-oriented with excellent organizational and documentation skills.
· Comfortable using pharmacy technology platforms, clinical documentation systems, and data reporting tools.
· Consult with the clinical staff and ancillary department staff to eliminate barriers to efficient delivery of care
· Participate in regular team meetings, staff meetings and quality improvement projects to improve patient care
· Support pharmacy operations by assisting with prescription processing, filling, inventory management, and insurance troubleshooting when needed.
Work Environment:
This position is based inside a pharmacy and requires direct interaction with patients, pharmacists, and healthcare providers. The role involves balancing clinical service delivery with traditional pharmacy technician duties in a fast-paced environment.
DESIRED MINIMUM QUALIFICATIONS
Education and experience:
· Graduation from a high school or GED equivalent required.
· Must be age 18 to work as a technician. Working knowledge of business math required. Communications or public relations courses are helpful.
· Current state certification and/or registration as a Pharmacy Technician (CPhT preferred) or willingness to complete required training and certification
· Prefer one year experience in a similar position requiring leadership and clinical services knowledge
· Completion of pharmacy technician school desirable.
· Prior community pharmacy experience strongly preferred.
· Strong communication skills with ability to engage and build rapport with patients and healthcare providers.
· Detail-oriented with excellent organizational and documentation skills.
· Comfortable using pharmacy technology platforms, clinical documentation systems, and data reporting tools.
· Willingness to receive Community Health Worker Training
Necessary Knowledge, Skills and Abilities:
· Ability to read and converse fluently in English.
· Ability to maintain accurate records.
· Ability to effectively meet and deal with the public in sales situations.
· Ability to perform basic math calculations accurately.
· Ability to handle stressful situations and deal successfully with difficult customers
· Ability to maintain effective working relationships with employees and supervisors
· Ability to understand and carry out written and oral instructions. Ability to focus on detail
· Ability to recognize limits of technician and refer to pharmacist when needed.
· Skill in operation of the following tools alicensnd equipment; cash register, computer terminal, copy machine, credit card processing equipment, phone, and calculator.
· Availability to work evenings, weekends and holidays when needed.
· Ability to travel occasionally to assist at other TWD locations.
· Good attendance and punctuality is required in order to fulfill the essential job functions.
· Understands correct use of the intranet time clock.
· Maintain confidentiality of patient information at all times.
· Has current Certification or Registration with the State Board of Pharmacy or Tech in Training Certificate or willingness to obtain. Understands laws concerning Continuing Education requirements and takes responsibility to accomplish them.
· Willingly aids in cross training of other employees and rotation of duties as directed by the Pharmacy manager.
PHYSICAL DEMANDS
The physical demands described here are representable of those that must be met by an employee to successfully perform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position may include long periods of standing. While performing the duties of this job, the employee is also frequently required: to talk and hear, use hands and fingers, handle, or operate objects, tools, or controls, and to reach with hands and arms.
The employee must occasionally lift and/or move up to 40 pounds. (Review the “Safe Lifting Techniques” policy). Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus.
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