Position Title: Human Resources Manager
Department: Human Resources
Reports To: Director of Human Resources
Location: Maple Grove, Minnesota
Job Summary
The HR Manager – Employee Relations & Safety is responsible for leading employee relations, workplace accommodations, workers’ compensation, and safety compliance across a regional pharmacy chain. This role serves as primary HR partner to field leadership and HR staff, ensuring timely, consistent, and practical support to pharmacy operations.
The HR Manager works closely with the Director of Human Resources, who provides strategic oversight and escalation support, while this role maintains hands on ownership of execution, case management, and team leadership.
This role ensures a fair, compliant, and safe work environment while supporting pharmacy managers and corporate leaders in people-related matters. The HR Manager also provides direction and guidance to HR staff and partners with leadership to promote engagement, and risk mitigation.
This role is expected to maintain a regular, consistent in-office presence to support the HR team, collaborate with leadership, and manage sensitive employee relations matters.
Key Responsibilities
Employee Relations
- Serve as the primary point of contact for employee relations matters across retail pharmacy locations, central sites, and the corporate office.
- Investigate and resolve employee complaints, grievances, and workplace conflicts.
- Conduct workplace investigations related to harassment, discrimination, misconduct, and policy violations.
- Advise managers on performance management, corrective action, and terminations.
- Partner with legal counsel on employment-related risk and litigation matters.
- Ensure consistent application of HR policies and procedures.
- Promote positive employee engagement and workplace culture.
Accommodations & Leave Management
- Manage the interactive process for ADA accommodations, including medical documentation review and accommodation implementation.
- Coordinate reasonable accommodations for pharmacists, technicians, clerks and other support staff as well as the corporate office employees.
- Oversee FMLA, state leave programs, and other protected leaves of absence.
- Ensure compliance with federal and state disability, leave, and employment laws.
- Partner with legal counsel and leadership on complex accommodation and leave cases.
Workers’ Compensation & Claims Management
- Manage all workers’ compensation claims from injury reporting through claim resolution.
- Serve as liaison with insurance carriers, third-party administrators, and legal counsel.
- Coordinate return-to-work programs and light-duty assignments.
- Track claims trends, manage Safety Committee and recommend and work to implement strategies to reduce workplace injuries and costs.
- Ensure timely and accurate injury reporting and documentation.
Safety Program & OSHA Compliance
- Develop, implement, and maintain the company-wide workplace safety program.
- Conduct safety audits, risk assessments, and incident investigations at pharmacy and corporate locations.
- Ensure compliance with OSHA and state safety regulations.
- Manage OSHA reporting requirements (OSHA 300 logs, 300A postings, and 301 forms).
- Lead safety training programs and emergency preparedness initiatives.
- Promote a culture of safety and continuous improvement.
Oversight of HR Staff
- Act as the day-to-day leader of HR operations, escalating complex, high-risk, or precedent-setting matters to the Director of Human Resources as appropriate.
- Supervise and mentor HR generalists.
- Assign workloads, set priorities, and monitor team performance.
- Provide coaching, training, and professional development for HR staff.
- Ensure timely and accurate completion of HR tasks and case management.
- Foster collaboration and accountability within the HR team.
Qualifications
Required:
- Bachelor’s degree in Human Resources, Business Administration, Healthcare Administration, or related field.
- 5–10 years of progressive HR experience, including employee relations and compliance.
- Experience managing workers’ compensation, ADA accommodations, and safety programs.
- Strong knowledge of federal and state employment laws and OSHA regulations.
- Proven experience leading HR staff or project teams.
- Excellent investigation, communication, and conflict-resolution skills.
- Proficiency with HRIS and case management systems.
Preferred:
- Experience in retail pharmacy, healthcare, or multi-site operations.
- Master’s Degree in Human Resources, Masters in Business Administration, or HR certification (SHRM-CP, SHRM-SCP, PHR, or SPHR).
- Familiarity with employment laws.
Key Skills & Competencies
- Employee relations & investigations.
- ADA accommodations & leave management.
- Workers’ compensation administration.
- OSHA compliance & safety program leadership.
- Risk mitigation & compliance.
- Leadership & staff development.
- Strategic thinking & problem-solving.
- Strong judgment & confidentiality.
- Communication & stakeholder management.
We offer competitive wages, medical, dental, vision, life, 401k, Employee Stock Ownership Plan, paid holidays and vacations, and a store discount for you and your family.
Thrifty White Pharmacy is an Equal Opportunity Employer.
Pharmacy Innovator of the Year by Drug Store News
Flexible work from home options available.
